Site Evaluations
Applications
Physical Site Evaluations can be conducted in order to measure compliance with:- Organizational policies and procedures
- Safety and security procedures
- Legislation and regulation (including FCRA, HIPAA, PDMA, alcohol, and tobacco)
- Out-of date product removal and product recalls
- Brand representation, merchandising, and pricing guidelines
- Product promotion
- Asset verification procedures
- Merchandising and product movement guidelines
Features and Benefits
Extensive, geographically distributed network of highly screened and certified inspectors ensures accurate,timely, and cost-effective evaluations across dispersed locations.- United States
- U.S.
- Virgin Islands
- Canada
- Guam
- Puerto Rico
- Mexico
- Client-specific project guidelines and pre-established performance standards ensure the project outcome meets objectives and expectations.
- Evaluations completed on average 3-5 days from request; reports completed within 48 hours of evaluations to
- accommodate business administration.
- Electronic report dissemination via web or e-mail facilitates immediate availability and ease of access to inspection data.
- User-friendly, secure website enables 24-hour, real-time access for ordering, tracking of inspection status, and viewing of reports and photos.
- Online inspection requests minimize the time for orders to be posted for action; automated location upload via web or FTP sites is accommodated.
- Standard or custom searches enable filtering of program data for tracking and analysis.
- E-mail notifications advise of inspection completions.
- Dedicated client services team ensures that inspections are completed on time, within budget, and inline with client objectives and expectations.
Program Consulting and Design
What sets us apart is our consultative approach and our strength as a business partner. Unlike the traditional site evaluation vendor approach of data collection and presentation, we will partner with you to design and implement a custom program that yields recommendations that drive business improvement.
Market Research Consultation – We analyze the following information at the onset of a program to create a snapshot of your current situation that serves as a benchmark:- Employee training and procedural materials
- Marketing materials
- Previous site evaluation data
- Key performance indicators
Evaluation Design – We customize your program to meet your organizational objectives:
- Realistic evaluation scenarios to prevent evaluators from being recognized during unrevealed visits
- Customized questionnaire to address key customer touch points
- Appropriately weighted scoring to emphasize what’s truly important to your operation
- Tailored dispatch schedule and evaluation frequency per location to gather complete information on all shifts and locations
- Reporting Needs Analysis – By looking at what you want to get out of your program, we can determine how to best set up your program:
- Selection of standard reports
- Creation of custom reports
- Identification of report recipients
- Branding and formatting of reports
Evaluator Recruitment and Certification – Each evaluator selected for your program is required to complete an online exam that is custom designed to address the details of your audit with a 100% score; should there be a change in program standards or measures, evaluators are required to successfully complete a refresher exam.
Best Practices Reinforcement – In order to correct operational deficiencies that are identified during evaluations, we provide Best Practice Reinforcement Tools that provide training recommendations to improve front-line performance:- Training tips can be included in the detail report for each “no” response on the audit form
- E-mail notifications containing training tips can be automatically sent when thresholds have not been met
Reporting
We deliver your site evaluation results through our proprietary, web-based reporting system, Customer Experience Management System™ (CEMS), which is robust, flexible, and easy to use. We create a customized website for each client and leverage our industry-leading technology to align the data we collect with the way you do business.- Secure, password-protected website incorporating 128-bit encryption guarantees confidentiality of information.
- Web-based platform enables 24-hour, real-time access to data through Internet access or through a corporate Intranet site.
- Fully customizable interface can be tailored to meet your corporate brand standards to ensure consistency of logo, fonts, images, and colors.
- Resource
- User hierarchy levels enable control of access to reports and information in the system to ensure relevancy; views and access levels driven by log-in permissions.
- Multiple reporting levels provide a comprehensive view of every level in your organization, from a per-evaluation instance to aggregate company-wide trending reports.
- Flexible online report access enables clients to view data in Microsoft Word and Excel, Adobe Acrobat, and many other common applications; information can be viewed in tables, charts, spreadsheets, or text formats.
- Easy data export to Microsoft Excel spreadsheet format for further manipulation.
- Data feeds in multiple formats.
Advanced Analytics
What sets us apart in the site evaluation industry is our ability to provide data correlation and recommendations to drive business results enterprise-wide. Unlike the traditional vendor approach of data collection and data dump, we recognize that too many organizations never seize the opportunity presented to them by their evaluation and survey programs – the opportunity to enhance business operations, whether through training, merchandising, marketing, or other changes in process or procedure. Thus, we thoroughly analyze the data, correlate it to operations, and then make recommendations to enhance specific operational functions and positively impact top-line revenue and bottom-line profits.
As part of our consultative approach, we work to ensure the focus is on the areas that will most impact compliance. Processes and procedures that are known to be regularly evaluated typically receive the most attention from employees; therefore, ensuring that a program is properly targeted and comprehended by employees greatly contributes to the achievement of objectives.
We will help you to properly design, implement, and execute an evaluation program that delivers:- Identification of operational deficiencies or successes
- Actionable results to improve front-line policies, procedures, and service delivery
- Consistent, real-time monitoring of the customer experience
- Complementary integration of all research initiatives
- Motivation for employees
Why Global Compliance?
- Extensive evaluator network enables high-volume delivery with complete coverage across North America.
- Rigorous evaluator screening, selection, testing, and certification results in accurate, reliable data.
- Customized program design and development ensures alignment with your needs and operating procedures.
- Client-specific project guidelines and pre-established performance standards guarantee outcome meets or exceeds your expectations.
- Rigorous quality assurance process requires that each site evaluation report go through multiple automated filters and data quality control checks prior to being available to ensure consistent and accurate data.
- Multiple mediums of report dissemination (web, fax, e-mail, or regular mail) provide flexibility and preference.
- Online, password-protected report access ensures confidentiality and 24-hour, real-time accessibility.
- Web-based tracking of assignment completion enables real-time status reviews.