Allegation Processing

Global Compliance provides an Allegation Processing service that combines the utility of information intake with the functionality of informationmanagement and analysis. Our service supports the anonymous and confidential reporting of allegations of misconduct or noncompliance with both hotline and web information intake. Ultimate flexibility allows you to customize your procedures, from data collection to data delivery. All AlertLine® hotline and web reports are centrally stored and managed within Global Compliance's secure, online IntegriLinkSM Information Management system.

AlertLine Information Intake

Telephone Hotline Intake

  • Secure, in-house Contact Center with back-up hardware and power systems ensures 24/7/365 availability.
  • Proprietary or shared, toll-free access* facilitates ease of reporting throughout the world.
  • Guided, intuitive, or scripted interviews by highly trained Communications Specialists facilitate thorough information intake to yield actionable reports.
  • Customized or standard in-language greetings in up to 150 languages provide reporter validation and instructions for reporting.
  • Multilingual report processing with interpretation in up to 150 languages allows reporter to communicate in his/her native language for ease of reporting and report accuracy.
  • Optional transactional report translation enables decentralized case investigation in non-English speaking countries.
  • Initial and follow-up reporting and report response capabilities enable ongoing communication with the reporter and provide desired anonymity through use of report number, PIN, and follow-up date.
  • Customized report interview format ensures the most applicable and actionable report.
    • Interview questions
    • Allegations
    • Handling instructions for reporter re-directs or referrals
  • Special handling procedure flags reports for special processing to avoid conflict of interest should a normal report recipient be named or affiliated in the report.
  • Seamless interface to Information Management system enables a central repository for all reports.

*International Toll-Free Service (ITFS) is utilized in all countries where available.

Web Intake

  • Secure website incorporating secure socket layer (SSL) encryption guarantees confidentiality and desired anonymity and provides 24/7/365 availability.
  • Personalized website home page includes organization name, logo, photo, and links to Code of Conduct or contact list that conveys organization support.
  • Options for URL access achieve a memorable web address.
    • Generic URL
    • Custom URL
    • Generic URL with log-in and password protection
  • Scripted report formation and applicable branching moves the reporter through information entry to ensure a thorough and accurately submitted report.
  • Attachment of files, scanned documents, and photos to initial and follow-up reports enables inclusion of supporting documentation.
  • Multilingual site presentation and report entry in up to 150 languages allows reporter to communicate in his/her native language for ease of reporting and report accuracy.
  • Initial and follow-up report processing and report response capabilities enable ongoing communication with the reporter and provide desired anonymity through report number, PIN, and follow-up date.
  • Special handling procedure flags reports for special processing to avoid conflict of interest should a normal report recipient be named or affiliated in the report.
  • Seamless interface to Information Management system enables a central repository for all reports.