Why Train on This Topic?

Under the Americans with Disabilities Act (ADA) and similar state laws employers may
not discriminate against qualified individuals with disabilities. These laws also require
employers to make reasonable accommodations to qualified individuals with disabilities,
as long as doing so does not create an undue hardship on the employer.

An employer’s failure to reasonably accommodate an employee’s disability can lead to
lawsuits and multi-million dollar verdicts and settlements. An accommodation is defined
as any change or adjustment to a work environment or work policy that allows a disabled
person to perform the essential functions of the position.

Most employers have adequate policies on reasonable accommodations. However,
such policies are not effective unless all supervisors and managers have been trained
on how to properly apply those policies to the situations that they may encounter in the
workplace. This course teaches supervisors and managers the practical skills they need
to confidently and effectively handle reasonable accommodations issues.

Who Should Take This Course?

All levels of supervisors, managers and human resources professionals.

Course Content

Through a series of scenarios and interactive exercises, users learn practical skills for handling accommodation requests and other disability issues. Among other things, the course addresses the following questions:

• Must an applicant with a hidden disability disclose that disability during the hiring process?
• What questions can I ask about an applicant's disability during the hiring process?
• How do I respond to questions from those who are seeking a reasonable accommodation?
• Who in my organization should I contact when I receive a request for a reasonable accommodation?
• Can I ask an applicant or employee to provide documentation of his or her disability?
• How do I balance an employee's request for a reasonable accommodation with the business needs of my organization?
• What are my responsibilities for maintaining the confidentiality of disability-related information?