Delivery Option: Online & In-Person
Ineffective and careless communication can cause missed business opportunities, workplace conflict, and even potential litigation. Employers must educate employees on how to communicate with each other effectively and in a manner that is consistent with organizational values and best business practices.
Why Train on Careful Business Communication?
Effective business communication promotes teamwork, increases revenue, and minimizes costly mistakes. Careful communication is vital to protecting organization assets, representing the values of the organization, and protecting business relationships. Careful communications means taking appropriate measures to protect sensitive information from anyone who doesn't need to know it, including competitors, clients, and the public. Employees should be especially mindful of protecting their organizations when working in public locations. Employees must be able to ensure electronic communications comply with organizational policies and workplace law, to communicate ethically and mindfully with other employees and business partners, and to implement practices that maintain the highest standards in business communications.
What Does this Course Cover?
This course teaches employees to communicate effectively, professionally, accurately and in compliance with the law and organizational policies. Employees learn practical skills to aid them in preventing careless communication and promoting effective communication. The course trains employees:
- To represent the organization ethically and lawfully in communications with otheremployees, clients, customers, vendors and others
- To appreciate that electronic communication (including emails, text messages andonline social networking) must comply with organizational policies and workplace law
- To pay attention to both the content and the tone of communications — it is not justwhat they say but how they say it
- To get the most out of any communication by listening to the concerns of the otherindividual, communicating to achieve resolution and results, and focusing on workrelatedtasks.
How is the Course Information Delivered?
Through a series of scenarios and interactive exercises, employees learn how to avoid careless communication and promote careful communication. Employees are asked to answer multiple choice questions where they consider the possible outcomes and implications of hypothetical situations. They are also required to correctly answer three questions in a ‘Quiz Show’ exercise in order to complete the course. The course concludes with customized information about how to get assistance and report concerns within your organization.