Case Study: Comprehensive Ethics and Compliance Program

A construction and repair company supplying services to clients in the energy industry faced a huge challenge: in order to retain the business of one of its major clients, the company had to develop an active, thorough and effective ethics compliance program—and meet a very aggressive deadline.

The company decided if they had to implement an ethics and compliance program, they wanted to, in their words, “do it right.”  They engaged Global Compliance, who took action on multiple levels:

• Hotline Solutions: Establishing an AlertLine® ethics helpline to give employees a confidential method to report suspected wrongdoing
• Training & Awareness: Developing and conducting in-person training with senior and middle managers using Automated Response System keypad technology to enhance interactivity and then developing and hosting a computer-based training program for all employees.
• Expert Advice: Holding meetings with senior leaders to identify risk areas and conducting focus groups with employees in order to assess the company’s corporate culture and its ethics and compliance needs.
• Code of Conduct: Writing and designing the company’s Code of Conduct and underlying policies and developing a roll-out and communications strategy for the new standards.
• Performance and Benchmarking: Helping create appropriate oversight, administration and benchmarking of the company’s program

In only six weeks, the construction and repair company and Global Compliance partnered to implement the Expert Suite, making the company the first supplier to satisfy its client’s requirements.  Their client later noted that the company had established a more robust program than any other supplier.  True to its goal, the company had, in fact, “done it right” with Global Compliance Complete.  The business was retained.

"While we pride ourselves on having a culture of integrity, we wanted to formalize our ethics and compliance goals,” said the company’s Chief Executive Officer. “Within just six weeks, we launched the Expert Suite of Global Compliance Complete – and now have a truly integrated solution across our organization. By partnering with Global Compliance, we received the attention of the best minds in the business, including a lead advisor who served on the Advisory Committee to the U.S. Sentencing Commission.  With this level of expertise, we are confident that Global Compliance Complete meets our company’s standard of excellence."