AlertLine^® Phone, Web and Mobile Ethics Hotline Solutions

Serving more than 25 million employees, 24 x 7, in more than 150 languages

Global Compliance introduced the world’s first ethics hotline in 1981, and we have continually added innovations that set the standard in the marketplace.

Our AlertLine solutions are offered as phone, web, and mobile employee hotline solutions, in more than 150 languages, with useful tracking, reporting and administrative features—all supported by our Contact Center, which is staffed by our own trained experts and backed by our secure, reliable technology infrastructure—available 24 x 7.

Global Compliance offers a wide range of telephony options to support our clients’ employees around the world. Our Contact Center technology allows for personalized greetings, program branding statements and prompts that guide the caller through the call process.

Global Compliance applies the same experience, best practices and logic used in our industry-standard phone hotline services to our web-based hotline solution.  Our user-friendly system can be used as a standalone channel or to complement phone hotlines, giving your employees and other users the comfort, security and convenience of multiple ways to report and follow up on issues in a secure, confidential manner.

AlertLine Mobile is a secure, on-demand Web-based application that integrates fully with Global Compliance's phone and web-based hotline. Designed to complement the functions that employees are familiar with using when reporting misconduct, AlertLine Mobile enables them to remain anonymous, maintain privacy, add allegation details and receive updates on investigations. AlertLine Mobile is available worldwide from any web-connected mobile browser including BlackBerry^® smartphones and iPhone^® devices.

Global Compliance's owned-and-operated Contact Center features highly-trained specialists who handle your employees’ phone submissions in a professional manner. Our team includes multi-lingual specialists and world-class partners to provide services to more than 200 countries and territories around the world and translation/interpretation in over 150 languages, 24 x 7.

Customized data collection and tracking for innovative solutions

As part of our AlertLine solutions, Global Compliance offers a wide range of “scripted” hotline services to complement your ethics hotline.  Scripted web- or phone-based submissions let you create customer-driven and performance-enhancing solutions for your organization.  And our scripted hotline services are fully integrated with your AlertLine Case Management solution, so you’ll have one view, no matter how many programs you put in place.  

Scripted hotline services are ideal for incident reporting and collecting information on topics including:

• Loss Prevention Programs
• Accident/Injury Reporting
• “How’s My Driving” Reporting
• Employee Exit Interviews
• Customer Complaints or Feedback Programs

Global Compliance’s scripted interview process, available in up to 150 languages, leverages a library of standard questions as well as “decision tree” questions to ensure that relevant facts and details on key variables--such as location and incident type--are accurately captured.